Client Feedback Policy

Client Feedback Policy

This Client Feedback Policy governs all services rendered by MMA Digital Corp., located at 7251 West Lake Mead Boulevard, Suite 300, Las Vegas, Nevada, 89128, USA (hereafter referred to as "the Company"). This protocol is a fundamental component of our Service Agreements. MMA Digital Corp. is committed to addressing all client concerns with efficiency, impartiality, and transparency.

Clarification of "Feedback"

"Feedback" denotes any expression of discontent regarding an action, judgment, oversight, or service delivered by the Company. Such discontent may stem from the conduct of our personnel or the performance of our operational systems and procedures.

Objective

The purpose of this policy is to establish a structured process for managing client feedback promptly, systematically, and transparently, within a defined timeframe. This process is designed to enhance and refine the quality of services we provide to our clientele. All information pertaining to client feedback will be treated with the utmost confidentiality.

Submitting Feedback

Clients may submit their feedback via electronic mail or postal mail using the following contact information:

Email: info@mmadigital.io
Postal Address: 7251 West Lake Mead Boulevard, Suite 300, Las Vegas, Nevada, 89128, USA

We recommend that feedback be submitted in written form to ensure clarity and precision in the articulation of the issues raised.

Essential Feedback Components

To facilitate the effective processing of feedback, clients are requested to provide the following information:

• The legal name of the business entity and the full names of its authorized representatives.
• A detailed account of the circumstances giving rise to the feedback.
• A clear statement of the desired resolution or action from MMA Digital Corp.
• Any supporting documentation or evidence relevant to the feedback.
• Preferred contact method for MMA Digital Corp. to communicate with the client.

Feedback Resolution Process

During the review of submitted feedback, we may contact the client to request supplementary information or clarifications.

We endeavor to resolve all feedback expeditiously, with a target resolution timeframe of no more than 30 business days. Should a resolution within this timeframe prove unattainable, we will issue an interim response, delineating the reasons for the extended processing period and providing an anticipated date for the final resolution.